An employee poses for photographs with Samsung Electronics' Galaxy Note 7 new smartphone at its store in Seoul, South Korea, Sept. 2, 2016.© Kim Hong-Ji / Reuters/Reuters
Samsung has released Canadian details for the 10-country recall of 2.5 million Galaxy Note 7 smartphones, following reports that some of their batteries have exploded or caught fire.
Samsung Electronics Canada says there has been no confirmed incident in this country, but it's offering a voluntary exchange program for its Canadian customers.
Samsung's parent company said last week that it would set up a product exchange after it confirmed 35 cases of Note 7s that exploded or caught fire due to defective batteries from one supplier.
Owners of the phone in Canada can exchange a recalled device for a new one of the same model.
The company says another option is to exchange a recalled device for a Galaxy S7 or Galaxy S7 Edge through the carrier or retailer that sold the device.
Samsung says Note 7 owners can initiate the exchange by visiting a special-purpose website: CanadaNote7exchange.expertinquiry.com. It also has a toll-free phone number: 1-800-517-3507.