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Officers guard the scene of a police-involved shooting awaiting the SIU on July 27, 2013. Shots were fired by officers around midnight, at a man who was allegedly refusing to drop a knife on a TTC streetcar. The male was transported to St Michael's hospital with no vital signs.John Hanley/The Globe and Mail

The family of a young man who died after being shot by police on a Toronto streetcar called it a "tragedy for all involved" and said they hold no ill will against the thousands of officers who protect the public every day.

Sammy Yatim, 18, died early Saturday morning in what the Special Investigations Unit called an "interaction" with police, which was captured on surveillance and cellphone video. Mr. Yatim can be seen on video pacing the empty streetcar as shouts of "drop the knife" are heard.

Nine shots can be heard on the bystander video, first three shots in succession then six more after a pause of about six seconds. Mr. Yatim was shot multiple times, the SIU has said.

Mr. Yatim's family released a statement Tuesday thanking Toronto Police Chief Bill Blair for reaching out to them and vowing to co-operate with the SIU's probe.

"We expect that this matter will be investigated with the fullest measure of the law, so that incidents like this can be better managed and de-escalated before such extreme use of force is ever exercised again," the family said.

"We want to be clear that we do not hold any ill will against the thousands of police officers who work to protect us each day. This is a tragedy for all involved."

Mr. Yatim, wearing what appears to be white pants, can be seen in security camera footage — obtained by Global News — dropping to the ground after the initial volley of shots.

The security video has no audio, but when synced with a cellphone video taken by a bystander, it appears to show that Mr. Yatim is still on the ground, his leg moving slightly, as six more shots are fired.

Police are then seen boarding the streetcar and the sound of a taser can be heard. The SIU confirmed a conducted energy weapon was also used.

The SIU has designated one subject officer and 22 witness officers. The Toronto Police Association's president has said the officer involved in the incident is "devastated."

Mike McCormack said the public shouldn't jump to conclusions before investigators collect all the facts surrounding the shooting.

The family, meanwhile, said they are "living a nightmare" from which they can't seem to wake up.

"The next few months will be very trying for us as our family adjusts to life without Sammy and wades through all the details and decisions that led to this senseless tragedy," they said in their statement.

They are just trying to "bury this poor kid in peace," said family friend Joseph Nazar.

Both of Mr. Yatim's parents were out of town when he died, his father on business in Atlanta and his mother visiting Montreal from Syria, where she is a doctor at a children's hospital, Mr. Nazar said.

Mr. Yatim's sister, believed to be about 17 years old, was left to identify her brother's body, Mr. Nazar said.

Hundreds of people took to the streets Monday with cries of "shame" and brandishing posters that read "protect us from our protectors" as public outrage grew over Mr. Yatim's death.

That mobilization likely wouldn't have happened if it weren't for the videos, said Abby Deshman, director of the public safety program at the Canadian Civil Liberties Association.

"That kind of community outrage, I think, can be directly related to how closely people understand what happened," she said.

Canadians in general are very trusting of police officers, so when someone involved with police is hurt the public usually assumes police acted rightfully unless there is evidence to the contrary, Ms. Deshman said.

"I think what video really does is provide a direct account of what happened that a person can see and really judge for themselves without having to primarily rely on the police officer's word about what was necessary."

In addition to the SIU investigation, Toronto Police Chief Bill Blair has said his office will do a review.

Ontario's ombudsman also weighed in on the case, saying his office would be reviewing the incident to determine if it could trigger a wider investigation.

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