Phone technology has evolved at an incredible pace, from the first cellphone in the 1980s, to the sophisticated computers we call smartphones in our pockets now. But some of the most important calls we make are to 9-1-1 in an emergency. And the system that 9-1-1 centres run hasn’t kept up.
The Globe’s telecom reporter Alexandra Posadzki tells us that there’s a move to introduce “next-generation 9-1-1” Canada-wide through the hundreds of organizations that handle our calls for help. That would allow callers to send photos or text messages, and help authorities better pinpoint where calls on cellphones are coming from.