Skip to main content
Access every election story that matters
Enjoy unlimited digital access
$1.99
per week for 24 weeks
Access every election story that matters
Enjoy unlimited digital access
$1.99
per week
for 24 weeks
// //

Developers attend Blackberry 10 Jam in Kitchener on August 23, 2012.

Deborah Baic/The Globe and Mail

Research In Motion Ltd. struggled with a service outage that affected BlackBerry users on three continents on Friday.

RIM's U.K. branch acknowledged the problem in a short message on Twitter early Friday morning.

"Some users in Europe, Middle East & Africa are experiencing issues with their BlackBerry service," the company wrote.

Story continues below advertisement

"We are investigating and apologize for any inconvenience."

Just a few hours later, the company said it had fixed the problem, and apologized for the inconvenience to customers.

There was no word from the company on what caused the problem or how many users had been affected. It doesn't appear that BlackBerry users outside the three regions mentioned in the company's Twitter note have been affected.

The timing is particularly bad for RIM because the service interruptions coincide with the first day of sales for Apple's newest iPhone, which itself is expected to break sales records this weekend.

Almost exactly a year ago, RIM suffered the worst system failure in company history, after traffic-directing hardware at one of its European servers failed. The outage lasted several days, affected tens of millions of users and gave the company a public relations black eye.

This time, however, the company appears to have gotten the problem under control in just a few hours.

In the year since the last service outage, RIM shares have dropped from about $20 (U.S.) a share on the NASDAQ to less than $7, as the company struggles to make up market share it continues to lose to rivals such as Apple and Samsung.

Your Globe

Build your personal news feed

  1. Follow topics and authors relevant to your reading interests.
  2. Check your Following feed daily, and never miss an article. Access your Following feed from your account menu at the top right corner of every page.

Follow topics related to this article:

View more suggestions in Following Read more about following topics and authors
Report an error Editorial code of conduct
Tickers mentioned in this story
Due to technical reasons, we have temporarily removed commenting from our articles. We hope to have this fixed soon. Thank you for your patience. If you are looking to give feedback on our new site, please send it along to feedback@globeandmail.com. If you want to write a letter to the editor, please forward to letters@globeandmail.com.

Welcome to The Globe and Mail’s comment community. This is a space where subscribers can engage with each other and Globe staff. Non-subscribers can read and sort comments but will not be able to engage with them in any way. Click here to subscribe.

If you would like to write a letter to the editor, please forward it to letters@globeandmail.com. Readers can also interact with The Globe on Facebook and Twitter .

Welcome to The Globe and Mail’s comment community. This is a space where subscribers can engage with each other and Globe staff. Non-subscribers can read and sort comments but will not be able to engage with them in any way. Click here to subscribe.

If you would like to write a letter to the editor, please forward it to letters@globeandmail.com. Readers can also interact with The Globe on Facebook and Twitter .

Welcome to The Globe and Mail’s comment community. This is a space where subscribers can engage with each other and Globe staff.

We aim to create a safe and valuable space for discussion and debate. That means:

  • Treat others as you wish to be treated
  • Criticize ideas, not people
  • Stay on topic
  • Avoid the use of toxic and offensive language
  • Flag bad behaviour

If you do not see your comment posted immediately, it is being reviewed by the moderation team and may appear shortly, generally within an hour.

We aim to have all comments reviewed in a timely manner.

Comments that violate our community guidelines will not be posted.

UPDATED: Read our community guidelines here

Discussion loading ...

To view this site properly, enable cookies in your browser. Read our privacy policy to learn more.
How to enable cookies